Responsibilities

Analyse client usage and behaviour to better understand how our clients use our platform; develop the use of different channels to reach users, responsible for enhancing the user's activities and trading
Manage day-to-day client communication and address ad-hoc client queries and requests
Rigorously track and monitor past and current campaign performance and user behaviour
Recommend strategies and campaigns that will increase engagement and business volume
Responsible for website user notification, including translating relevant content from Mandarin to English and vice versa
Responsible for online and offline activities planning and implementation
Coordinate product design and marketing to enhance users’ experience
Thorough data analysis to monitor the effect of activities, sum up the upgrade, to achieve the effect of activities
Stay abreast of the current market trends at all times to effectively inform users

Requirements

Good time management and planning skills
Good interpersonal skills
Excellent written and verbal communication skills are essential
Able to meet multiple project deadlines and demonstrate good attention to detail
Experience in communicating multi-culturally
Able to demonstrate an understanding of the needs of customers
Able to work individually as well as part of a team
Able to meet deadlines with minimal supervision
Able to work as a team member
Ready to accept and face challenges
Able to stay in good physical condition
Able to remain calm in stressful situations
Able to make timely and sound decisions
Able to perform multiple tasks concurrently
Customer-focused
Detail-oriented
Excellent listening skills
Able to write, phrase, and word comprehensively