Attend to customers who call-in with enquires, quotations, complaints or directing them to the appropriate salesperson

Keep records of customer interactions and transactions, recording details of inquiries, complaints and comments, as well as actions taken

Follow up to ensure that appropriate actions are taken on customers’ request

Assist salespersons to prepare quotations for customers

Process sales orders, delivery orders and tax invoices

Provide delivery status or updates of customers’ orders, coordinate changes if necessary

Update changes in customers’ information

Update inventory records, customers’ sales records and price change information

Coordinate with accounts department for debit/credit notes and goods return

Coordinate with store for collection and delivery of goods

Procurement planning, issue Purchase Orders and update outstanding purchase order

Provide basic financial data entry support when required

Support the team and business partners in their commercial activities

Support tasks associated with sales and marketing in generating and supporting sales

Manage local marketing activities such as exhibitions, advertisements, contact to PR agencies etc.

Perform any other Ad Hoc projects and assignments as and when required